Seller Guide
Marketing Tools
Coupons, campaigns, store banners, paid ads, reviews and chat.
Coupons
| Field | Options |
|---|---|
| Type | Discount or free delivery |
| Title / code | Title in each language; unique code up to 100 characters |
| Discount | Amount or percent, with an optional maximum |
| Minimum purchase | Optional |
| Limit per customer | How often one customer can use it |
| Start / expiry date | Required |
Coupons are active straight away, can be switched off, and only apply to your store.
Campaigns
- Join Urbanese-run campaigns. Your request is pending until Urbanese approves it, and you can leave at any time.
- Item campaigns show the Urbanese campaigns that include your products.
Store banners
Banners with a title, image and optional link appear on your store page in the app. The recommended ratio is 3:1, and you can switch them on and off.
Advertisements
| Type | What you upload |
|---|---|
| Store promotion | Profile and cover images (JPG, PNG, JPEG or WEBP, max 2 MB each), and whether to show your rating. |
| Video promotion | A video (MP4, MKV or WEBM, max 5 MB). |
- Every ad has a title, description and date range.
- Ads start as Pending and Unpaid; Urbanese approves them and records payment.
- Pause (with a note), resume, copy, edit and resubmit, or delete an ad.
Reviews & chat
- Reply to item reviews, edit your reply and export reviews.
- Chat with customers and delivery men, see messages from Urbanese and attach images.
Promotion by Urbanese
Urbanese also promotes vendors with featured homepage banners, first-page visibility and social media marketing on joining.