Seller Guide

Delivery Options

Delivery settings, Urbanese riders versus self-delivery, and adding your own delivery men.

Urbanese riders or self-delivery

By default, Urbanese riders deliver your orders, so you don’t need drivers of your own. If you’d rather use your own riders, request self-delivery from Urbanese. The two options don’t mix.

Urbanese ridersSelf-delivery
Who deliversUrbanese zone ridersYour own delivery men
Who sees your ordersUrbanese riders in your zoneOnly your riders
Delivery fee & tipsGo to Urbanese and the riderAdded to your earnings; you pay your riders
Delivery chargesSet by UrbaneseSet by you

Delivery settings

Set these under Business → Store Config.

SettingWhen you see it
Delivery / Take awayAll stores. You can’t switch both off.
Scheduled orderAll stores.
Free delivery; minimum, per-km and maximum delivery chargeSelf-delivery stores only.
Approx. delivery timeAll stores: min–max in minutes, hours or days.
Minimum processing timeGrocery only.
Minimum order amountAll stores.
Extra packaging chargeIf Urbanese enables it for your business type.

Set by UrbaneseFor stores using Urbanese riders, Urbanese sets the delivery fee for each zone and business type.

Adding your own delivery men

Want to use your own riders? Request self-delivery from Urbanese. Once it’s on, add riders from the Deliveryman menu. There’s no limit on how many you add.

FieldRules
First / last nameFirst name required.
Email & phoneRequired and unique; phone at least 10 digits.
IdentityPassport, Driving License or NID, with number and one or more images.
PhotoRider photo.
PasswordAt least 8 characters with upper and lower case, a number and a symbol.

Your riders sign in to the Urbanese Rider app and only see your store’s orders.

Managing riders

  • Search by name, email, phone or ID number; edit or delete.
  • Suspend or reactivate a rider.
  • See each rider’s earnings and customer reviews.