Urban Eats
Urban Eats is Urbanese’s food business type for restaurants, cafés, bakeries and home kitchens. Publish your menu, set when each item is available and receive orders in real time.
Who it’s for
- Restaurants and takeaways
- Cafés, bakeries and dessert shops
- Cloud kitchens and home kitchens
Your customers: Food lovers ordering for delivery.
What your Vendor Panel gives you
- Set the times each item is available
- Add-ons (extras) with their own prices
- Veg / non-veg, halal tag and cutlery option
- Nutrition and allergen details
- Option groups for variations (single or multiple choice, min/max)
- Orders include a “Cooking” stage
- No stock counting for menu items
- Refused orders can be rescued and resold, and you’re still paid in full
How it works
- Register for Urban EatsChoose this business type, then your city and area, and place your store pin.
- Get approvedUsually within 24–48 hours. We’ll email you.
- Add your payout accountAdd a disbursement method straight away.
- List your itemsUse the item form, the AI assistant or AI Product Listing. No product limits.
- Receive ordersOrders move from Pending to Delivered in your panel.
- Get paidEarnings pass through a short reserve, then pay out automatically or on request.
Registration & KYC
All vendors provide owner and identity details. Business vendors also provide company information.
Individual Vendor
Owner information
- First & last name
- Phone & secondary phone
- Address, city & country
Identity verification
- ID type & number
- ID front & back (photo)
- Proof of address type & file
Store information
- Store name & address
- Logo (required) & cover photo
- Approx. delivery time
- Business type
- City and area (zone) & map pin
Account
- Password
Business Vendor
Owner information
- First & last name
- Phone & secondary phone
- Address, city & country
Identity verification
- ID type & number
- ID front & back (photo)
- Proof of address type & file
Company information
- Company name
- Company NTN number
- Company phone & address
- Company proof of address
- Incorporation certificate
Store information
- Store name & address
- Logo (required) & cover photo
- Approx. delivery time
- Business type
- City and area (zone) & map pin
Account
- Password
Accepted ID documents
- CNIC
- NICOP
- Passport
- Driving License
Accepted proof of address
- Utility Bill
- Bank Statement
- Account Maintenance Certificate
Licence required: A valid food authority licence is required.
Related seller guides
Store & Product Listings
Add items, use the AI assistant and AI Product Listing, bulk import, and set up your store page.
Orders & Fulfilment
Who confirms orders, every status tab, the rules for updating orders, and POS.
Refunds, Replacements & Returns
Respond to refund requests within 2 hours, handle replacements and failed deliveries.
Training videos
FAQs
Select “Become a Vendor” and choose Urban Eats as your business type, then pick your city and area.
Yes. There’s a Rs 0 registration fee, no subscription and no product or order limits.
No. Each store belongs to one business type, so each needs its own vendor account.
Urbanese riders deliver your orders by default. You can request self-delivery from Urbanese and use your own riders instead.
Explore other business types
Start selling in Urban Eats
Free registration, no product limits and support from the Urbanese vendor team.
