Frequently asked questions

No. Registration is free: Rs 0 with no upfront costs. Every store is on the commission model, so there’s no subscription to buy.

Select “Become a Vendor”. You’ll choose Individual or Business, add owner and identity details, set up your store (business type, zone and map location), create your login and choose a commission package.

Any lawful business can apply. Businesses that are not legal in Pakistan are not allowed on Urbanese.

Yes. Each store belongs to one business type, so each needs its own vendor account.

Yes. You can register for Rental or the Used Products Marketplace now. You’ll be able to sell once that business type officially launches.

Parcel is Urbanese’s own courier service, so stores don’t register under it. You can book an Urbanese parcel from your Vendor Panel instead.

Yes. Create employee roles and accounts in your Vendor Panel, and your staff sign in using Employee Login.

Use “Forgot password?” on the login page and we’ll email you a reset link.

ID: CNIC, NICOP, Passport or Driving License, with the ID number and front and back images.

Proof of address: Utility Bill, Bank Statement or Account Maintenance Certificate.

Business vendors also add company name, NTN number, address, city, country, phone, an incorporation certificate and company proof of address.

Yes, where your business type requires one. For example, Pharmacy needs a drug sale licence and Urban Eats needs a food authority licence.

Usually 24 to 48 hours. You’ll be notified at the email you registered with. Until then, logging in shows “Admin did not approve your registration yet”.

Documents: PDF, DOC, JPG or PNG. Logo and cover: JPEG, JPG, PNG, GIF or WEBP, under 2 MB.

Urban Eats, Grocery, Pharmacy, Markett, Digital Services and Local Services are live. Rental and the Used Products Marketplace are launching soon, and you can register for them now.

Zones depend on the business type you choose. Pick your business type first, then choose from the zones where it’s open.

No. Commission-plan stores have no product or order limits, and listings are currently free.

Yes. Upload a menu photo, PDF, Word file (up to 10 MB) or a website link to AI Product Listing, and AI builds your listings. The item form also has an AI assistant that writes names and descriptions.

Yes. New items are reviewed by Urbanese and published once approved. Rejected items show the reason, and you can edit and resubmit.

You do. New orders arrive as Pending in your Vendor Panel, and you confirm each one before it moves on to Processing.

Urbanese riders deliver your orders, so you don’t need drivers of your own. If you’d rather use your own riders, you can ask Urbanese to switch your store to self-delivery, then add and manage your own delivery men.

Yes. Request self-delivery from Urbanese. Once it’s switched on, add your riders under Deliveryman; they sign in to the Urbanese Rider app and only see your store’s orders. Delivery fees and tips then go to you.

Yes, before the order is confirmed, with a reason. Each cancellation lowers your Trust Score by 10.

Yes. The in-store POS records walk-in and phone orders in the same orders, stock and reports.

Yes. Use the Temporarily close switch. Markett, Used Products and Digital Services stores are always open.

It comes to you first. You have 2 hours to accept, reject with evidence, or offer a replacement. If you don’t respond, the refund is accepted automatically and your Trust Score drops by 15.

For most business types the rider brings the item back and uploads a photo as proof. You confirm, or dispute the photo, and the order becomes Returned.

The order is offered to nearby customers at a discount. You’re paid in full and Urbanese covers the discount.

Every store is on the commission model. There are 4 packages: testing base (12.5%), Pro (15%), Standard (20%) and Basic (399%). Your package depends on how much you promote Urbanese to your customers: the more you market Urbanese, the lower your commission. Terms and conditions apply. You can see your rate under Business → My Business Plan.

As soon as you’re approved. Add a disbursement method under Wallet Management → Disbursement Method. Your dashboard reminds you until you do, and automatic payouts only go to stores that have one.

Each delivered order’s earnings go into a reserve: 90% is released 2 days after delivery, and the remaining 10% reserve is released 7 days after delivery.

Automatic payouts run every day for stores with a disbursement method and a withdrawable balance above Rs 0.00. You can also request a withdrawal Monday to Friday; a 2% early disbursement fee applies to withdrawal requests.

Use Wallet adjustment to net your cash in hand against your earnings, or Pay Now to pay the collected cash to Urbanese online.